Services

Questions? Contact Concierge:

The fully-staffed Concierge team specializes in superior customer service. Please visit our Satellite Desk in Center Plaza. 

Click here to chat, text us at (310) 499-2928 or call us at (310) 260-8333.

Need Security Assistance?

Security is available 24/7 at (310) 260-8399.

Escalator Power-Downs:

Reducing Santa Monica Place's Demand for Electricity

As part of Santa Monica Place’s commitment to sustainability, we are always looking for ways to reduce our demand for electricity. One area we can make a significant and immediate impact is with the escalator operations after shopping hours. The escalators located in the East and West courts will be turned off until 6AM.  Additionally at 1AM, the Center Plaza up escalators will be powered down until 6AM.  Elevators will remain operational during the escalator power downs. We have ordered specialized barricades to place in front of escalators with messaging that explains that turning of the equipment is environmentally responsible.

The Santa Monica Place Concierge Lounge offers the following amenities:

• Store Event and Merchandise Information 
• Area Attractions 
• Visitor Information 
• Hotel and Resort Referrals 
• Restaurant Menus and Reservations 
• Package Carry-Out 
• Transportation Assistance 
• Lost and Found
• Free WiFi Connection

Contact Security at (310) 260-8399